Search:  

Previous pageProduct Support Next page
Product Support 
General self-serve configuration support is available in the Support section, please review those topics. Nearly every configuration 'question and answer' we have previously received has already been converted into KB articles and 'How to...' topics.
 
Personal premium support
General component configuration support by email is always free of charge for eligible Premium licenses.
Simply request support via the Premium support link at located on your free personal account page
Requires a valid license with current upgrade protection and use of the latest release build of neatComponents.
 
Developer License
Support for the Developer License is website documentation only and  does not include email or personal support. A small 'clearString' license may be purchased (here) to obtain email support.
 
Getting support
Log into your free account here...  (my.neatcomponents.com)
If you skipped creating an account when you downloaded - no problem - simply create one now, and associate your existing Installation Id with your account. Just follow the wizard.
 
 
Locate the 'Premium Support' section of the page, and click the Request support... link (highlighted above).
 
You will be taken to the 'Help! - I need support' form. Follow the directions on the form:
 
 
You will get a prompt response to your request for assitance.
 
Emergency Help
Please read the notice and warnings regarding the use of Emergency help.
 
No Support link?
 
 
If there is no 'Request support...' link available that means either you are using a Free license which does not come with Support, or your license has expired.
 
You can purchase a license at the Premium License panel on the same page.
 
 
           
 

DATA

Managing Data

Tables

Referential Integrity 

Data Entry Forms

Queries and Views

Custom Views

 

USERS & SECURITY

Users & Permissions

User Group Manager 

User Registration

Access Codes & Agreements

Personalizing Experience

Managing Profiles

 

SaaS

SaaS Server

SaaS Site Manager

SaaS Client Accounting

SaaS Templates & Clones

SaaS Self Service

Associates System 

 

CMS

User Editable pages

CSS Editor

Editing Pages

Direct URLs

Using Javascript & JQuery

Content Approval & Workflow

 

WEB

Key Concepts

Components

Understanding Embeds

Site Building

Themes System

SEO Optimization

 
           
 
clearString   neatComponents™    © Enstar LLC  1999-2019 All Rights Reserved      Terms of Use      Privacy & Cookies      Contact us...
 
 
 
 

 

Docs HomePrint:   Print this page